👋 Dawn Brookes — UX Researcher
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User Experience Researcher · Qualitative & Mixed Methods
Remote | Open to Contract & Full-Time
Professional Summary
User Experience Researcher with strong qualitative research experience and a background spanning academic research, EdTech, and digital products. Experienced in user interviews, usability-focused research, synthesis, and translating complex findings into clear, actionable insights. Brings a foundation in rigorous research ethics and cross-cultural collaboration to inform user-centered decisions.
Below you'll find examples of Dawn's research work — selected for the diversity of research methods, user experiences explored, and outcomes achieved. Full case studies available upon request.
Understanding why learners engage — and why they stop.
Conducted in-depth user research with adult English learners across Latin America to understand motivation patterns, pain points, and learning goals. Findings directly shaped curriculum structure and learning pathways, improving clarity, engagement, and learner outcomes through continuous feedback loops.
Identifying gaps between content and audience needs.
Identified audience behavioral patterns and content gaps through qualitative and quantitative research signals. Analyzed data across channels and translated findings into prioritized strategic recommendations adopted across content and product teams.
Rigorous observational research in cross-cultural contexts.
Planned and led qualitative and observational field research in Huari, Peru, following rigorous academic and ethical standards. Synthesized complex findings into structured reports and presentations delivered to international scholarly audiences. Ongoing since 2015.
Uncovering friction in complex digital application flows.
Conducted structured one-on-one needs assessments with prospective students navigating complex digital application systems. Identified usability and comprehension challenges in the onboarding flow, informing institutional UX improvements.